If you find out that the ordered goods are not suitable you can give them up or exchange.
According to the Law of Ukraine "On protection of consumer rights" within 14 days from the date of purchase you may return the products ordered and their cost. It is also possible to exchange for a different size or a different model of the product.
According to the law of Ukraine "On protection of consumer rights" the goods subject to exchange or refund in case of absence of visible signs of wear in original packaging and only if it has all price tags and other labels.
If the client decided not to exchange goods but take money he returned only the value of goods the shipping cost is not refundable. For the delivery of replacement paid by the customer except when the reason for the return was the mistake of the employees of the online store. If the reason for the return was the error of store employees we will pay for return shipment of the goods. By mistake of workers of the online store means:
- sent the wrong model or size that is specified in the order,
- color model does not match the pictures.
If you wish to exchange or return an item you can contact us by phone: +380502698602. Our Manager will agree with you all further action on the exchange of goods or refund.